Yes all our products our cruelty free and vegan. We also ensure all our packaging is recyclable.

We do our best to source the highest quality products for our customers and hope that you enjoy them just as we do.

On our website, we provide generous discounts of up to 60% for MUA's/wholesale customers. The best part is that you don't even need to submit your certificates, making your shopping experience hassle-free. Once you have 20 or more strip lashes in your basket, the 60% discount will automatically be applied during checkout.

If you're interested in further discounts or have any inquiries, feel free to get in touch with our sales team at contact@lizardbeauty.com They'll be more than happy to provide you with additional information.

To cancel your order, please contact us at contact@lizardbeauty.com or use the 'contact us' option on our website. When reaching out, kindly provide the following details:

• Full Name
• Delivery Address
• Order Number
• Reason for Cancellation

Our customer service team will promptly attend to your query and follow up with you.

If you wish to amend your order, please follow the same process. When getting in touch, please ensure the following is provided:

• Full Name
• Delivery Address
• Order Number
• Details of what you want to amend.

Please be aware that cancellations and order amendments are not guaranteed and will be subject to review and feasibility.

Product and results will appear differently on different individuals depending on a number of possible factors including but exhaustive; skin tone, lighting, camera settings, your screen resolution, etc per item.

Once you place an order, a confirmation email will be automatically sent to the provided email address.

Please allow up to 1 hour for the email confirmation to arrive. If you haven't received it by then, we recommend checking your spam folder.

Should you encounter any issues with receiving the confirmation email, don't hesitate to contact us at contact@lizardbeauty.com or by clicking the 'contact us' option on our website. When reaching out to us, kindly provide the following details:

• Full Name
• Full Delivery Address

Our customer service team will promptly assist you with your inquiry.

If you need to request an invoice, we kindly ask for the following information for data protection purposes:

• Full name (associated with the order)
• Full delivery address (associated with the order)
• Email address (associated with the order)
• Order Number

Please note that a paper copy of your invoice will always be included in your parcel upon delivery as well.

If your parcel has arrived in a damaged condition, please contact us immediately at contact@lizardbeauty.com or use the 'contact us' option on our website. When reaching out, please provide the following details:

For Damaged Items:

• Order Number
• Image showing the damage to your items
• Image showing the damage to your packaging
• Image showing the delivery label attached to your mail bag

If your item is faulty, please follow the same process and ensure the following information is provided:

• Order Number
• Faulty Items
• A description of the fault you are experiencing
• An image/video showing the fault of the product

Rest assured that our customer service team will promptly attend to your inquiry and work towards resolving the issue as soon as possible.

If your parcel is marked as delivered, but you have not received it or are unable to locate it, please get in touch with us at contact@lizardbeauty.com or use the 'contact us' option on our website within 7 days of placing your order. When contacting us, kindly provide the following details:

• Full Name
• Delivery Address
• Order Number

Our customer service team will promptly attend to your query and initiate follow-up actions with both yourself and the chosen courier company to address the situation.

To modify your delivery address, kindly contact us at contact@lizardbeauty.com or use the 'contact us' option on our website. When reaching out, please ensure you provide the following information:

• Full Name
• Order Number
• Original Delivery Address
• Correct Delivery Address

Our customer service team will promptly attend to your query and follow up with you.

Please be aware that while we will do our best to accommodate address changes, they are not guaranteed. To avoid any inconvenience, we recommend ensuring the correct address is provided during the checkout process.

If you have received incorrect items in your parcel or some items are missing, please contact us at contact@lizardbeauty.com or use the 'contact us' option on our website. When reaching out, kindly make sure to provide the following:

• Image showing the full paper invoice received in your parcel
• Image of all the items received in your parcel
• Image of the mail bag and clip bag received with your parcel
• Order Number

Our customer service team will promptly attend to your query and initiate an investigation at our headquarters to resolve the issue for you.